Fred Reichheld – Mark Goulston
Fred Reichheld is an author, an economist, and a media personality. Mark Goulston is an interview host, an author, and a psychologist. We found 1 podcast interview connecting Fred Reichheld and Mark Goulston.
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Episodes with Fred Reichheld & Mark Goulston
In this episode I speak with Fred Reichheld, creator of the Net Promoter system of management, the founder of Bain & Company’s Loyalty practice, and the author of five books including The Ultimate Question and the New York Times bestseller "The Ultimate Question 2.0, whose recent book is, WINNING ON PURPOSE The Unbeat