Fred Reichheld – Shep Hyken
Fred Reichheld is an author, an economist, and a media personality. Shep Hyken is a consultant, an interview host, and an author. We found 1 podcast interview connecting Fred Reichheld and Shep Hyken.
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Episodes with Fred Reichheld & Shep Hyken
How NPS Enriches the Lives of Customers, Employees, and Leaders Shep Hyken interviews Fred Reichheld, creator of the Net Promoter® system of management, the founder of Bain & Company's Loyalty practice, and the author of five books including his latest, Winning on Purpose: The Unbeatable Strategy of Loving Customers. T