Shep Hyken – Roger Dooley
Shep Hyken is a consultant, an interview host, and an author. Roger Dooley is an author, interview host, and entrepreneur. We found 1 podcast interview connecting Shep Hyken and Roger Dooley.
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Episodes with Shep Hyken & Roger Dooley
Shep Hyken
&
Roger Dooley
•
28 May 2019
• EN
Creating a Friction-Aware Culture Featuring Guest Roger Dooley
Shep Hyken interviews Roger Dooley. They discuss his new book, Friction: The Untapped Force That Can Be Your Most Powerful Advantage, and how it applies to the customer experience. The Interview with Roger Dooley:Friction is “any unnecessary expenditure of effort to accomplish a task.” This effort can include both time