Shep Hyken – Jeanne Bliss
Shep Hyken is a consultant, an interview host, and an author. Jeanne Bliss is an interview host, an author, and a business executive. We found 3 podcast interviews connecting Shep Hyken and Jeanne Bliss.
Feel free to follow both profiles to receive their upcoming podcast interview appearances in your personal feed.
Episodes with Shep Hyken & Jeanne Bliss
Do They Come Back For More? 6 Steps for Creating Repeat Customers from Shep Hyken
In this chat with my buddy and colleague, Shep Hyken, we discuss some of the concepts in his latest book, “I’ll Be Back: How to Get Customers to Come Back Again and Again.” Shep and I talk about measuring a customer’s willingness to come back to your business as an important success metric. I often stress to leaders th
Deliver A Customer Experience That Would Make Mom Proud Featuring Guest Jeanne Bliss
Shep Hyken sits down with Jeanne Bliss, author of Would You Do That to Your Mother? The “Make Mom Proud” Standard for How to Treat Your Customers, and discusses her book and the art of making customers happy. Top Takeaways: • “Make Mom Proud” businesses are companies that are deliberate regarding how they will and will
Jeanne Bliss, The Original Chief Customer Officer, On The Customer Experience
Shep Hyken talks with Jeanne Bliss, the original Chief Customer Officer, about strategies and ideas that the customer-focused organization does to keep and grow their customer base. This is important for any business of any size. None of this is theory as Jeanne was the COO for Lands' End, Microsoft, Coldwell Banker an