Heather R. Younger – Shep Hyken
Heather R. Younger is an entrepreneur, an interview host, and a business executive. Shep Hyken is a consultant, an interview host, and an author. We found 2 podcast interviews connecting Heather R. Younger and Shep Hyken.
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Episodes with Heather R. Younger & Shep Hyken
Building Trust and Loyalty through Active Listening Featuring Heather Younger
Cultivating Customer Relationships through the Art of Active Listening Shep Hyken interviews Heather Younger, Founder & CEO of Employee Fanatix and author of The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood. She talks about creating a culture of listening to ensure customers feel heard
Empowering Employees through Caring Leadership Featuring Heather R. Younger
Top Takeaways: · Hire people who assume a leadership position when it comes to taking care of the customer. (Even if you’re not a leader, manager, or supervisor, it doesn’t mean you can’t treat the customer as if you are.) · Everybody is a customer. Show up in a way that is receptive to the needs of both