Mark V. Smith – Adrian Swinscoe
Mark V. Smith is a coach / mentor and an author. Adrian Swinscoe is a consultant, an interview host, and an author. We found 3 podcast interviews connecting Mark V. Smith and Adrian Swinscoe.
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Episodes with Mark V. Smith & Adrian Swinscoe
Journey analytics and orchestration is helping brands stop doing stupid stuff - Interview with Mark Smith of Kitewheel
Today’s interview is with Mark Smith, President of Kitewheel, whose platform is powering real-time customer journeys for the world's most customer-centric brands. Mark joins me today to talk about leading edge customer experience, Voice of the Customer (VoC) and Voice of the Process (VoP) data, why VoC data is often pa
Improve customer experience by surveying your customers quicker - Interview with Mark Smith of ContactEngine
Today’s interview is with Dr Mark Smith who is CEO and co-founder of ContactEngine, a multi-channel, interactive contact engine, whose cloud based software helps their clients improve efficiency, lower costs and drive growth through happier customers. I met Mark at the recent 20:20 Customer Experience Summit in London
Delivering a great customer experience is not really a technology challenge any more - Interview with Mark Smith
Delivering a great customer experience is not really a technology challenge any more - Interview with Mark Smith, President of Kitewheel, which is the world’s only cloud-based Customer Journey Hub designed for innovative agencies and brands looking to move in step with the modern digital consumer.